Frequently Asked Questions
Cloth masks don't offer the same filtration and protection as our 3-layer and 5-layer KN95 Masks..
MASKC™ masks are sleek and stylish while providing superior protection and advanced filtration.
Super breathable and light-weight, they are perfect for daily protection.
No washing, no hassle, no maintenance, and no lost masks
Each single-use MASKC™ mask lasts for 10 hours of continuous use.
MASKC™ triple-layered masks and KN95 masks are not washable.
BFE stands for Bacterial Filtration Efficiency. BFE is a test is performed on filtration materials to gauge how effective they are in resisting bacterial penetration.
Yes! Our masks offer superior protection while also being incredibly breathable and lightweight. Take a brisk walk or full-on sprint in MASKC™.
Absolutely - MASKC™ masks are hypoallergenic and latex free. Our ear loops and inner layers are non-abrasive and super soft for your comfort.
Step 1: Wash your hands.
Step 2: Secure ear loop strings over your ears.
Step 3: Adjust wire to conform over your nose.
Step 4: Pull mask vertically and open the pleats to form to your face.
Step 5: Avoid touching your face or the mask when on (a good practice even when you don't have a mask on!)
Apart from protecting you from airborne bacteria, our masks also protect you from dust, pollen, smoke, and debris. We recommend wearing a mask in public or when social distancing isn't possible. Our masks are comfortable enough for all day use.
If you have any nutrition related concerns, please reach out to nutrition@greenprogram.com
MASKCC will no longer be using Skio or any other subscription service.
As a result, all existing subscriptions have been automatically canceled.
You will not be charged or receive any products automatically moving forward.
We apologize for any inconvenience this may cause and appreciate your understanding.
Should you have any questions or need further assistance, please do not hesitate to contact our customer service team.
Due to the hygienic nature of our masks, we are unable to accept any returns or exchanges. ALL Masks are FINAL SALE and non-refundable.
All sales that have shipped are considered final, and are ineligible for a refund or return once placed. For items damaged in transit, you must take a photograph of that damage to the product; we will then send you store credit if we determine that the product is damaged.
Your initial contact and photograph(s) must be submitted within three days of receipt of the merchandise according to the delivery manifest of the shipping company. If the product inside the shipping box is not damaged, your request will not be accepted.
We reserve the right to make exceptions to this Policy on a case by case basis. This policy may update at any time.
Coupons cannot be applied after the transaction is completed or to previous purchases. MASKC Does not honor expired coupon codes or double coupons.
As a small business, we are not able to offer price adjustments or price matching of any kind. Discounted pricing is based solely on the remaining stock, not on stock that has already been purchased.
The reason why we can't offer you price adjustments is that we love to offer you discounts often. Therefore, our prices may change depending on special events, flash sales, or super exclusive, personalized deals that will be created just for you!
Because our prices change regularly as we offer regular promotions, we are not able to adjust the price you paid for an item if it becomes on sale afterward.
Our kids masks are made with exactly the same high-quality material, but they are sized for ages 4-13. You can see sizing information below!
Adult 3-Ply Masks are 3.75" x 7" flat.
Kids 3-Ply Masks are 3.75"" x 5.5" flat.
Adult KN95 Masks are 4" x 6.25" (folded).
Kids KN95 Masks are 3" x 5.25" (folded).
You can contact us via email at info@shopmaskc.com or shopmaskc@gmail.com. We're happy to help!
Shipping Information
We offer free standard shipping on all orders over $75!
Due to the current COVID-19 pandemic and the high volume of orders, please allow 10-14 business days for order processing. We are working diligently to process all orders as quickly as possible, and we expect processing times to improve soon.
Shipping Options:
USPS Standard Shipping ($8.00): 5-7 business days
USPS Priority Mail ($14.00): 2-3 business days (Normal processing time still applies)
For US orders of $150 or more, you will automatically be upgraded to Priority Mail to ensure tracking and prompt delivery.
Please double-check your information at checkout, as orders cannot be edited once processed.
If you have any questions regarding missing or delayed packages, please contact your local post office or mail carrier.
Thank you for your patience and understanding.
We offer free international shipping on orders $150+
USPS International Shipping ($18.00): 4-8 days.
(Normal processing time still applies)
Customers are responsible for duties and customs fee if applicable.
Due to the current COVID-19 pandemic situation, please allow 5-7 business days for order processing.
We ship same or next business day from our warehouse in sunny St. Petersburg, Florida.
Shipping speed depends on the carrier you choose, but for standard domestic shipping, it typically takes 3-7 business days to receive your order.
Due to the current COVID-19 pandemic situation, please allow 5-7 business days for order processing.
Add Shipping Protection to your order to protect your package from loss, damage, or theft. Shipping costs are non-refundable. We highly recommend you purchase shipping protection, as MASKC is not responsible for lost, stolen and/or damaged packages otherwise.